As per the case facts, the appellants, the deceased's family, sought compensation after his accidental death, which occurred shortly after he applied for a life insurance policy. The National Consumer ... Disputes Redressal Commission (NCDRC) reversed previous favorable orders from lower forums, dismissing their claim. The reason for the appeal to the Supreme Court was to contest the NCDRC's decision, which overturned the concurrent judgments of the lower consumer forums and rejected their compensation claim related to the life insurance policy. The question arose whether the NCDRC was justified in reversing the concurrent orders of the lower forums and dismissing the complaint. Finally, the Supreme Court set aside the NCDRC's order and reinstated the District Forum's order, which had been upheld by the State Commission. The respondent (Life Insurance Corporation of India) was given a timeframe to make the payment as per the reinstated order. The Supreme Court emphasized that the NCDRC's interference with an order confirming a District Forum's decision is unsustainable without proof of illegal or materially irregular jurisdiction. Relevant laws include the Life Insurance Corporation Act, 1956 and Section 21(b) of the Consumer Protection Act.