Initially, the trial court referred the case to arbitration without ensuring that all parties agreed, which was an error in applying Section 89 of the Code. This decision was then ... affirmed by the High Court. Upon appeal, it was determined that the trial court should have invoked Section 89 on its own after pleadings and before framing issues, and could not refer the case to arbitration without unanimous consent from all parties. Consequently, the appellate court overturned both the trial court's and the High Court's decisions, directing the trial court to consider and decide on a suitable non-adjudicatory ADR process.