. The case revolves around a dispute involving arbitration and its applicability under the relevant agreement between the parties. The appellant and respondent had entered into a tripartite agreement which ... included provisions for arbitration. However, the respondent, in this case, was a consumer and had approached the District Consumer Forum to address grievances under the Consumer Protection Act, 2019. The appellant sought a reference to arbitration, invoking Section 8 of the Arbitration and Conciliation Act, 1996, arguing that the agreement between the parties required arbitration. The core issue was whether the dispute, being of a consumer nature, could be compelled to arbitration or whether it should remain within the purview of public consumer forums.